Terms & Conditions

1. Use of Website

You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the platform. BisaStyles operates exclusively online — we do not have a physical storefront for walk-in customers.

2. Products and Pricing

All products listed are subject to availability. We reserve the right to modify or discontinue products at any time without notice.

Prices are subject to change without notice. We strive to ensure accuracy, but errors in pricing or descriptions may occur. In such cases, we reserve the right to cancel or adjust orders.

3. Orders

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product availability issues.

4. Payments

All payments are processed through secure third-party payment providers. We do not store sensitive payment information on our servers.

5. Shipping and Delivery

BisaStyles is a fully online business. We deliver directly to your location — there is no physical store for customer pickups.

Delivery Fee

• Flat Delivery Fee: UGX 10,000 applies to all orders within our delivery area.
• Free Delivery: Orders of UGX 500,000 or more qualify for FREE delivery.
• Delivery Area: Kampala, Wakiso, Mukono, Entebbe, and surrounding areas.
• Extended Delivery: For locations outside our standard delivery area, please contact us for arrangements.

Delivery Schedule

• Online Store: Open 24/7 — shop anytime.
• Delivery Hours: Monday through Saturday, 2:00 PM to 6:00 PM.
• Delivery Timing: Orders are delivered within our standard delivery window according to operational scheduling.

20-Minute Try-On Window

Our riders are permitted to wait up to 20 minutes at your location. This allows you time to try on your items, check the fit, and decide whether to keep, exchange, or return any items.

• Try on items at delivery — no store visit required.
• Exchange or return items on the spot if not satisfied.
• Items must have original tags attached for returns.
• Once the rider leaves, the order is considered accepted.

6. Returns and Exchanges

Returns and exchanges are accepted during the 20-minute try-on window at delivery. Items must be in original condition with tags attached.

Requirements for Returns & Exchanges

• Tags Must Be Attached: Items will only be accepted for return or exchange if the original tags are still attached. No exceptions.
• Original Condition: Items must be unworn, unwashed, and in the same condition as received.
• 20-Minute Window: Returns and exchanges must be requested during the delivery try-on window — not after the rider leaves.

Process

• Inform the rider immediately if you wish to return or exchange.
• Refunds are processed within 3-5 business days via Mobile Money to your registered phone number.
• Delivery fees are non-refundable.
• For exchanges with price differences, you will be notified via WhatsApp with payment or refund details.
• Store credit is available as an alternative to refund (credited at the exact amount paid).

Important: We do not accept returns or exchanges after the delivery rider has left. The 20-minute try-on window is your only opportunity to request a return or exchange.

Refund Policy: All refunds are processed via Mobile Money (WhatsApp notification will be sent with details). Refund amounts exclude the original delivery fee.

7. Limitation of Liability

BisaStyles and BisaGroup LLC are not liable for any indirect, incidental, or consequential damages arising from the use of this website or products purchased.

8. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the updated terms.

9. Contact Information

For any questions regarding these Terms, please contact: